Wild Design Lab

Info

Care

Spot clean recommended. Gentle machine wash in cold water if necessary. Lay flat to dry. Iron on high temperature. **Wool Bean Bag Chairs are dry-clean only or gentle hand wash in cold water and wool or mild soap. Iron on Wool or low heat setting.

Our products are suitable for indoor and outdoor play, however, materials are not weatherproof. For best care, please store in an indoor and dry area.

Our products are not designed or intended for use around open/naked flames or heat sources. As with any toy, children should be supervised at all times.

Bean bag chairs should always be securely closed.

Teepee Setup

Our teepees were created for the modern family and we wanted to ensure that you can spend more time playing with your kids rather than fumbling around setting up their toys.

A simple instruction manual is included with every purchase.

Bean Bag Filler

We recommend polystyrene bean, plastic pellets, or shredded foam as filler. A 100 litre bag of filler will fill one chair comfortably while leaving approx. 1/5 extra behind for future top offs. If you have any questions regarding where to purchase the filler from please contact us directly for recommendations.

Payment

All prices are in Canadian Dollars.

Please note that orders made by PayPal E-cheque will be held until the cheques have cleared, which is approximately 7 days. 

Any customs fees, duties or VAT are the responsibility of the buyer. Any package returned due to intentional non payment of customs fees will receive a full refund less a 10% restocking fee. Shipping is non-refundable in this circumstance.

Shipping

We ship worldwide using Canada Post.

Please allow for an average of 5 business days production and 4-7 business days delivery time frames.

Local pick up is available free of charge. Use code: VANCOUVER during checkout. We will be in contact shortly after your order is placed with the pick up details.

If you need a rush order, please contact us directly and we will do our best to accommodate your request.

Refunds

Customer service is our top priority, where would we be without you?!

If you receive an item and decide you do not like it for whatever reason, we offer 7 days to return it. Shipping is non-refundable. All returns must be in new condition for a refund. Please note the buyer is responsible for all return shipping. Please contact us directly if you are considering a return. Custom orders are final sale and can not be returned.

Your satisfaction and opinion is very important to us. Please feel free to communicate any questions regarding our products.

Wholesale

If you are interested in wholesale opportunities, please contact us directly.

We are a small business so please do not hesitate to contact us directly if you have any questions!

PRIVACY POLICY

I. WHAT INFORMATION DO WE COLLECT?

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information and/or other information. 

II. WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us to complete your order.

Email marketing (if applicable): With your permission, we may send you emails about our store, products and other updates. Also we use all information obtained during your visit to our store to aid us in responding to your customer service request.

III. CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we imply that you consent to our collecting it and using it for that reason.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, use or disclosure of your information, at anytime, by contacting us at Hello@wilddesignlab.com or mailing us at Wild Design Lab, 11-100 Semlin Drive, Vancouver, BC, Canada.

 IV. DISCLOSURE

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, unless they are partners/ other parties who assist us in operating our website, conducting business, or servicing you , so long as those parties agree to keep this information confidential. We may disclose your personal information if we are required by law, you violate our Terms of Service, or to protect ours/others' rights, property or safety.

V. BIG CARTEL

Our store is hosted by Big Cartel LLC, giving them, their providers, and affiliates access to your information so they are able to analyze performance, make improvements to Big Cartel's Services and products and to provide related services, such as payment processing. 

Wild Design Lab gives consent to the collection, processing, and transferring of all data by Big Cartel, and third parties contracted by Big Cartel, for the sole purpose of assisting in the performance of our services.

VI. PAYMENT

We use Stripe and PayPal to accept payments. If you choose a direct payment to complete your purchase, then you are conducting business with Stripe, which is certified as PCI Service Provider Level 1. All payment gateways adhere to the standards set by PCI as managed by he PCI Security Standards Council. PCI requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may read PayPal's and Stripe's Terms of Service or Privacy Policy.

VII. THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can  understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third=arty website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

VIII. LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

IX. AGE OF CONSENT 

By using this site, you represent that you are at least the age of maturity in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

X. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/ or disclose it.